Autonomous Vehicle Triage Specialist

Job description

HireArt is helping our client hire an Autonomous Vehicle Triage Specialist to be an integral part of the daily vehicle operations activities on the road. You will primarily be responsible for triaging, troubleshooting, and escalating issues reported by the vehicle operators.

In this role, your work capturing and escalating issues will help in prioritizing activities across the software development and hardware teams.

Shifts available:
AM Shift: 7:00AM - 3:00PM | PM Shift: 2:30PM - 10:30PM (PST) (Shifts are available 7 days a week)

As an Autonomous Vehicle Triage Specialist, you'll:

• Receive issue reports from vehicle operators and engineers and perform first-level triage on them
• First-in-line for troubleshooting solutions to keep vehicles operational.
• Escalate issues to engineers and support issue resolution.
• Update and maintain issue tickets and troubleshooting documentation.
• Provide frequent reports on fleet status and issue trends to operations teams.

Requirements

• 2+ years of technical job experience or a technical degree
• Experience with troubleshooting issues on computers or other hardware
• Experience with data entry
• Must be extremely detail-oriented

Nice-to-Have:

• Experience in the following:
  • Fleet Management Systems
  • Linux
  • Software tools/services like Slack, Jira, and Confluence
  • Google Workspace
  • Autonomous vehicles or automotive work

Benefits:

• Pre-tax commuter benefits
• Employer (HireArt) Subsidized healthcare benefits
• Flexible Spending Account for healthcare-related costs
• HireArt covers all costs for short and long-term disability and life insurance
• 401k package

Commitment: This is a full-time, 6-month contract position (with the possibility of extension) staffed via HireArt. It is onsite in Mountain View, CA and open to candidates local to the Bay Area.

HireArt values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.

HireArt Comments

Ops Check Questions:

1. Can you walk me through your technical background and how it relates to troubleshooting hardware or computer issues?
   1. Are you more familiar with hardware or software troubleshooting?
2. If a vehicle's sensor isn t responding as expected, how would you go about isolating the problem?
3. Describe a time you encountered a persistent issue. How did you determine whether to escalate it or continue troubleshooting?
4. Tell me about your experience with data entry or managing technical tickets.
   1. What tools or systems have you used?
5. Communication with vehicle operators and engineers is key. How do you tailor your explanations when speaking with technical vs. non-technical people?
6. Confirm location, pay rate, schedule

Nice-to-Have:

• Experience in the following:
  • Fleet Management Systems
  • Linux
  • Software tools/services like Slack, Jira, and Confluence
  • Google Workspace
  • Autonomous vehicles or automotive work