Customer Success Manager

Job Title: Customer Success Manager
Location: Gurugram, Haryana
Job Type: Full-time with BayOne Solutions
Responsibilities:

• Escalation management, should be able to manage customer escalations and priority responses.
• Experience managing day to day operations, shift management, work prioritizations, capacity planning
• This will be the SPOC for customers and will manage BayOne relationship and work delivery
• Must have managed a team of CSM with below role and responsibilities.
• Client Relationship Management: Develop and maintain strong relationships with enterprise clients to ensure their satisfaction and success.
• Onboarding and Training: Assist clients with the onboarding process, providing training and support to ensure they effectively use the hardware solutions.
• Account Management: Manage a portfolio of enterprise accounts, ensuring customer satisfaction, retention, and growth.
• Strategic Planning: Develop and execute strategic plans to drive product adoption and maximize value for clients.
• Quarterly Business Reviews (QBRs): Lead QBRs and strategic meetings with key stakeholders to assess needs and opportunities.
• Problem Resolution: Address and resolve any technical or operational issues that clients may encounter.
• Feedback Collection: Gather and analyze customer feedback to guide continuous product and service improvement

Qualifications:

• Education: Bachelor's degree in Engineering, Computer or a related field.
• Experience: 10+ years of experience in customer success, account management, or a related field.
• Skills: Excellent communication and interpersonal skills, strong organizational skills, attention to detail, and the ability to solve complex problems.

BayOne is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class. This job posting represents the general duties and requirements necessary to perform this position and is not an exhaustive statement of all responsibilities, duties, and skills required. Management reserves the right to revise or alter this job description