Business Analyst (IT) III

Notes from the call:
Ramon Olalquiaga Cubillo :

EBAYJP00021376
Business Analyst (IT) III
Location : Austin, TX (3 days onsite-Tuesday, Wednesday & Thursday)
Duration : Till the end of March 2025, potential to extend
Day to day: Building Client's seller CRM. Working with the ads, growths team and help grow contacts grow them. Gathering understanding requirements from business stakeholders, ranging from category managers, account managers. Manage expectations that a good BA should be doing. Help Salesforce developers with the development. Need to know Agile framework. Need to participate in the product roadmaps meeting. Managing risks and escalating when necessary.
Top skills :

• Salesforce experience-sales cloud. Building solutions, working with Salesforce developers so need to have good experience in Salesforce.
• Worked in Agile environment, work with Sprint, worked on Scrum or Kanban.
• Need to have very strong communication skills. Verbal and good writing skills in English. Need to be communicating with Stakeholders.

Nice to have :

• Experience with Product owner

Education/Yrs of experience : Experience with Salesforce. Having certification would be a good thing to have.
Industry : eCommerce, marketplace, or Internet companies. Nothing in particular
Interview : Initial interview with Ramon, 2 nd round Case study- selling Salesforce.
Lead acquisition and boarding, seller lifecycle. Helping the sellers grow, solutions around.
Not looking for an Administrator in the current role.
First 30 days for the contractor :

• Learning about the product, and features, understanding the previous vision
• Meeting the stakeholders & understanding the initial process.
• Working with the leadership to understand the roadmaps. Work with the scrum teams and delivering solutions .

Salesforce Business Analyst

We re looking for an experienced self-motivated Business Analyst with experience in coordinating projects across cross functional teams including agile teams globally. You will be responsible for successfully rolling out our Salesforce CRM solutions to our global business operations team and work directly with multiple stakeholders within the business but also the CRM team to ensure delivering on track within scope. We are looking for a communicative and dedicated individual who will fit into our collaborative culture. The job requires a self-starter with preferably experience in marketplaces and technical domains.

At Client's, you will be part of a purpose-driven community dedicated to creating an ambitious and versatile work environment. In the Client's HIVE CRM team, you will be an integral member of a growing organization that supports our seller organizations across the globe, inspires passion, courage, and inventiveness by creating state of the art solutions helping our business to automate processes and increase operations efficiency. If you are looking for a special place to take your career to the next level, then we want to talk with you.

As BA you have deep functional knowledge about the business application of the system being developed. You will work with the Product Manager to ensure that functional requirements are accurately captured and conveyed to the Agile team through well written user stories.

Key responsibilities:

Work closely with relevant stakeholders to gather, understand and define business requirements

Understand the structure, policies and operations of an organization to recommend solutions that enable the organization to achieve its goals

Develop user stories and to-be process flows to support the design and development of our Salesforce solution

Partner with the Product Manager to translate product roadmap features into well-defined product requirements/user stories

Work collaboratively with team members to design a solution that will meet business requirements and create user stories

Collaborate with developers and QA to test and verify that solutions will meet business requirements

Plan and drive key meetings with stakeholders and experts including requirement sessions, system demos and user acceptance testing

Participate in prioritization meetings with the SCRUM master and Product Owner

Manage risks and issues, escalating to senior stakeholders for resolution

Coach and facilitate champion users across various teams to enhance their success

Provides ongoing production support, including responding to user issues, collaborating with the technical team to analyze and resolve reported system issues, and communicating the resolution of issues to the departments

Document use cases, business/system/functional requirements

Essential Competencies & Qualifications:

Excellent interpersonal skills, verbal and written communication in English

Excellent stakeholder management skills

Strong organisational skills

Team player

Experience of working in an agile environment

Highly adept to change

Willingness to learn

Strong experience with Salesforce CRM (primary Sales Cloud, Experience Cloud)