Payment Services and Collections Specialist

The Payment Services Center (PSC), located in Northwest Phoenix, is hiring industry leading Payment Services and Collection Specialists (HYBRID) **Must be available to work a flexible schedule, including evenings and rotating weekends.

Position Purpose:
This position provides payment acceptance services and support, which includes resolving customer transaction/payment disputes, debt collections, and inquiries to a satisfactory conclusion. This position provides one point of contact to our customers, store personnel, and external requests to ensure that the aforementioned issues are handled in a consistent and timely manner.

Main Responsibilities:
Customer Service - Provide efficient customer service by promptly and courteously responding to all inbound inquiries regarding retail and eCommerce payment matters.
Dispute Resolution - Investigate and resolve disputes involving customer transactions and payment acceptance, including processing transactions on behalf of the customer.
Payment Authorization - Provide assistance to retail stores to help resolve payment authorization situations at the POS.
Risk Monitoring To minimize risk exposure, perform investigative activities using available resources and applications.
Debt Collections - Utilize various collection strategies in an attempt to collect payments while maintaining good customer relations and following the Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA), and state guidelines and laws. Is accountable for negotiating payment terms in order to reduce our write-off.

We Believe the Successful Candidate has these Qualifications and Experience:
High school diploma or GED
Retail and/or customer service experience
Collections experience, preferred
Exceptional interpersonal skills
Active listening skills with the ability to probe for additional details and ask targeted questions to gather information
Excellent oral and written communication skills with the ability to effectively communicate with internal and external customers
Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required
Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities
Accurately and professionally document systems with details of current contacts and subsequent results
Problem solving, able to independently make good sound decisions and take the appropriate steps to resolve the issue at hand.

Work at Home Requirements:
Initial training will be onsite for a minimum of 2-4 weeks, depending upon role.
A secure home office environment that is free from background noise and distractions
A reliable private internet connection with at least 20+ MBPS
Must reside within 50 miles of our Phoenix, AZ (Deer Valley area) office location
Requirements are subject to change; Albertsons reserves the right to modify the work from home requirements at any time

What is the work schedule for this position?
Sunday Through Saturday, anytime between 10am and 10pm Arizona time.