DevOps Engineer

Job Description: DevOps Engineer
About the Role:
We are seeking a proactive and skilled DevOps Engineer to join our team. This role is crucial in helping us identify and resolve operational gaps, improve processes, and enhance the reliability of our systems and identifying areas where documentation and dashboards are either lacking or overly technical. This role involves working closely with engineers, DevOps teams, and product managers to understand complex technical concepts, operate the service, and aid in the creation of clear, user-friendly documentation


Key Responsibilities:

1. Operational Support:
   • Act as an operations engineer to identify areas for improvement in documentation, monitoring, end-to-end verification, and troubleshooting.
   • Collaborate with existing engineering teams to provide insights and recommendations for optimization
   • Individuals who can act as an operations team with the primary focus of identifying where documentation is lacking or overly technical.
2. Process Improvement:

• Analyze and prioritize gaps identified during the operational phase.
• Take ownership of resolving these gaps, ensuring continuous improvements in system reliability and operational efficiency.
• Investigate issues with the service and diagnose the root cause using tooling, metrics and logs

1. Documentation & Training:

• Contribute to creating and updating documentation, following initial guidance and training from the current engineering team.
• Assist in improving documentation standards with feedback from internal teams.
• Identify when critical problems occur and take decisive action to rectify said issues based on existing documentation
• Review and audit existing documentation to identify gaps, inconsistencies, or overly technical content
• Collaborate with cross-functional teams to gather input and help ensure accurate, up-to-date documentation
• Ensure documentation is easy to understand, accurate, and accessible for both technical and non-technical audiences
• Review and contribute to training materials for both internal and external stakeholders
• Contribute to improving the documentation process and content structure.
  

1. Test Integration with Monitoring: Integrate manual and automated testing with internal monitoring systems to enable real-time feedback and performance tracking. Ensure that monitoring tools capture relevant test data and results.

• Experience with DevOps and Site Reliability (SRE) practices and microservice architectures.
• Familiarity with monitoring and observability tools such as Grafana, Kibana, and Prometheus.
• Strong writing and editing skills with an ability to convey complex technical concepts in a simple and understandable manner
• Ability to work independently and collaboratively with various teams.
• Knowledge of software development methodologies, continuous integration, and deployment (CI/CD) processes.
• Experience with other DevOps or SRE tools like Jenkins, Docker, Kubernetes, or Terraform.
• Familiarity with cloud infrastructure platforms such as AWS, Azure, or GCP.
• Experience writing for both technical and non-technical audiences, including developers, system administrators, and end-users.