Customer Service & Support Representative 38549

Job Title Customer Service & Support Representative 1 Duration 6+ months Work Location Remote, USA
DESCRIPTION :
As a Sales Support Administrator, you will support the Meraki sales team by bridging the gap between Cisco and Meraki's sales platforms and be at the forefront of day to day problem solving for internal sales requests


WHO YOU ARE:
Curious about the why's and how's of the operational aspects of sales
An ambitious, quick learner who wants to continuously self improve
Reliable and able to adapt to frequent change
Seeking a role where output has high impact and immediate results
Personable, and excited by the opportunity to work in a vibrant and inclusive workplace!

RESPONSIBILITIES :

• Route deals to appropriate owners to optimize sales operations
• Match Meraki s existing customer and reseller database to that of Cisco s
• Analyze and assign cases in accordance with sales rules
• Conduct end-customer research
• Review and verify applications from partners
• Work cross-functionally with teams to respond to critical sales issues

MINIMUM REQUIREMENTS (MUST HAVES)

• Strong organization skills coupled with the ability to multitask
• Capable of working in a high energy and deal volume environment
• Comfortable working to deadlines
• Meticulous attention to detail
• Team-oriented with strong communication skills
• Outstanding written and verbal skills, computer proficient

DESIRED REQUIREMENTS (NICE TO HAVES)

• Salesforce experience
• Experience in Sales Support or data entry position
• University degree