Technical Writer

Job description

Client's is helping an on-demand, autonomous ride-hailing company hire a Technical Writer to author and maintain BaseOps technical documentation to support technicians/engineers with managing our autonomous vehicle fleet.

In this role, you will work cross-functionally to define and obtain the necessary information for the successful delivery of the required service documentation.

The ideal candidate has 5+ years of experience as an automotive repair or diagnostic technician as well as 2+ years of experience with technical documentation in the automotive field, including proficiency with topic-based writing concepts and markup language.

As a Technical Writer, you will:

• Create and update technical documentation associated with the following:
  • Service removal/replacement and vehicle maintenance procedures
  • Diagnostics/troubleshooting and wiring harness information
  • Software programming and post-repair bring-up
  • Fleet upgrade and rework procedures
  • Technical service bulletins, first responder documentation, and vehicle owner's manual

Requirements

• 3+ years of hands-on experience as an automotive repair or diagnostic technician
• 2+ years of experience with technical documentation in the automotive field (e.g., documenting automotive engineering processes and procedures related to vehicle maintenance, diagnostics, troubleshooting, programming, etc.)
• Experience with topic-based writing concepts and markup language (e.g., HTML, XML, or DITA XML)
• Proficiency with Google Suite and Microsoft Office Suite
• Strong written/verbal communication skills and cross-functional teamwork skills
• Exhibit high attention to detail and safety acumen
• Ability to multitask and manage workload to achieve project deliverable deadlines
• Self-starter and ability to approach the role with a can-do, team player attitude

Bonus Qualifications:

• Bachelor's degree with a focus in Automotive Technology or Technical Writing
• 5+ years of experience as an automotive repair or diagnostic technician
• 2+ years of experience as a technical writer in the automotive field
• Automotive OEM service manual authoring experience
• Experience with any of these software programs: Oxygen XML (DITA), JIRA, Github, Confluence, Adobe Creative Suite, or CATIA 3DX

Benefits:

• Pre-tax commuter benefits
• Employer (Client's) Subsidized healthcare benefits
• Flexible Spending Account for healthcare-related costs
• Client's covers all costs for short and long term disability and life insurance
• 401k package

Commitment: This is a full-time, 6-month contract position staffed via Client's. It will be onsite and available to candidates who are local to the Foster City, CA area.

Client's values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.

Client's Comments

HCO:1
Ops Screening Questions:

1. Are you comfortable with the pay range, location, and schedule for this role?
2. Can you share your background as an automotive technician and how that experience has helped you in creating technical documentation?
3. What kinds of service documentation have you created can you walk me through an example?
4. Which markup languages or authoring tools have you used (e.g., DITA XML, Oxygen, Confluence, etc.)?
5. How do you ensure technical accuracy when translating complex automotive procedures into documentation?
6. Have you worked cross-functionally with engineering or service teams to gather documentation requirements? If so, what was your approach?