Logistics Support 3

Job Description: Operations Specialist
At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality.
Our Operations team is very excited to continue growing by adding a new Operations Specialist! As our new Operation Specialist, you will support the shipping needs of customers, sales, and operations teams, and help facilitate the flow of shipments to customers. This opportunity requires an individual with high attention to detail, excellent problem-solving abilities, and an enthusiastic attitude.
Responsibilities:
o Oversee day-to-day activities to support the fulfillment of outbound orders and ensure operational efficiency.
o Craft and deliver daily internal and third-party logistics (3PL) reconciliation reports to track order accuracy and inventory levels.
o Analyze and interpret export/import data from various internal and external data sources to support decision-making and process improvements.
o Support system updates and enhancements to integrate new shipping services and capabilities.
o Facilitate effective communication between Meraki and third-party distribution centers to ensure alignment and issue resolution.
o attend weekly meetings with distribution centers to prioritize orders, address issues, and optimize fulfillment processes.
o Investigate and resolve lost and damaged package claims, handling escalations with couriers and customers in a timely manner.
o Understand and adhere to international shipping requirements, including export documentation and region-specific criteria.
o Provide support for multiple distribution centers as required to ensure consistent operational performance.
o Analyze shipment data to identify opportunities for efficiency improvements in transit modes, packaging, and other logistical aspects.
o Develop and maintain an understanding of Routing Guides (RTG) and Shipping Routing Configurations (SRC) to streamline processes.
o Communicate Meraki s shipping policies clearly and effectively to internal teams and external partners.
o Manage sales and customer escalations, providing resolutions and maintaining high levels of customer satisfaction.
o Provide training, support, and troubleshooting for enterprise resource planning (ERP) programs, including user onboarding and ongoing assistance.
o Assist in the implementation and upgrade of ERP systems, including configuration, customization, and integration with existing processes.
o Develop, maintain, and update system documentation to ensure accuracy and completeness of ERP processes and configurations.
o Review, analyze, and report on system data and performance metrics to identify areas for improvement.


Requirements and Qualifications:
Bachelor s degree in Business, Information Systems, Logistics, or a related field required.
3-5 years of experience in fulfillment warehouse operations and/or logistics management.
Proven experience in consulting, implementation, and support of Enterprise Resource Planning (ERP) applications.
Extensive experience with ERP systems, including setup, customization, and maintenance.
Strong knowledge of general business software with a demonstrated ability to learn and apply new applications.
Ability to articulate complex processes and translate them into actionable steps.
Excellent organizational and communication skills, with proficiency in managing phone, email, and meeting interactions.
Proficiency in Microsoft Excel and other data analysis tools.
Exceptional attention to detail with a focus on accuracy and thoroughness.
Experience with ERP systems such as Salesforce, Dynamics GP, or similar platforms preferred.
Proven analytical and problem-solving skills with the ability to adapt to changing conditions and priorities.
Demonstrated ability to provide effective user support and training for ERP systems.
Are you wondering what it is like to work at Cisco Meraki? Picture a breathtaking office, healthy catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer. Meraki Cisco has built an amazing equal opportunity focused office where employees thrive. With that said, we are confident you will love it here. Check out more of our benefits on our job page, at

, and we look forward to talking with you soon.
Cisco is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case-by-case basis, qualified applicants with arrest and conviction records.
At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.