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Job Requirements of Data Analyst-Costa Rica:
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Employment Type:
Full-Time
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Location:
San Jose, CA (Onsite)
Do you meet the requirements for this job?
Data Analyst-Costa Rica
Request ID: 74615-1
Start/End Dates: 12/2/2024 - 7/25/2025
Tax Work Location: CISCO_BUILDING|Costa Rica|SAN JOSE|SAN JOSE|SAN JOSE COSTA RICA 2 (SJOCR02)
Job Title: Business Professional (CR) - Analyst - Business
Job Description: Globalization & Translation Services (GTS) is a shared service providing globalization and localization capabilities to all functions and regions across Cisco. We drive consistent standards and processes that improve quality and accelerate the availability of Cisco's products, services, tools, and associated content in the international markets.
We are seeking a detail-oriented professional to manage a variety of administrative tasks essential for our operations. The ideal candidate will be responsible for the following:
Quarterly Responsibilities:
- Review RT-API user subscriptions to ensure they are current and properly maintained.
- Audit XTM customer users to verify charges and conduct necessary maintenance.
- Maintain and update financial records in the LME system.
- Support Cross charges
- Support accruals
Monthly Responsibilities:
- Follow up on Customer Satisfaction (CSAT) survey responses, collect feedback, and address any low scores to improve service quality.
- Review Machine Translation (MT) subscriber usage and Image Translator requirements to ensure service efficiency.
Weekly Responsibilities:
- Welcome and onboard new quarterly stakeholders to the Global Translation Services (GTS) team.
- Monitor Funding commit (FC) utilization levels to optimize resource allocation.
- Coordinate with Project Managers (PMs) to ensure seamless production processes.
- Update the GTS site with the latest statistics and service information.
Ad-hoc Responsibilities:
- Maintain the GTS Metric Landing Page to ensure accurate and up-to-date metrics.
- Track pending project approvals, coordinating with requesters or Financial Analysts as needed.
- Review feedback on Cisco Translate to enhance service delivery.
- Keep all documentation current and organized for easy access and reference.