Network Operations Engineer

Job description

Client is helping our client find an experienced Network Operations Engineer to oversee the deployment, configuration, monitoring, and day-to-day operations of the data networking and network security infrastructure.

In this role, you will monitor the network infrastructure, troubleshoot network issues, and support the help desk and users with network-related issues.

As a Network Operations Engineer, you will:

• Support the company's highly technical software and hardware engineering teams by providing tier 2 support for network issues and managing network support ticket queues.
• Troubleshoot and diagnose VPN, Wi-Fi, Internet, and internal network issues.
• Monitor network and security infrastructure via organizational tools and platforms.
• Engage with other cross-functional teams to escalate and prioritize support issues.
• Assist in network deployment and testing.

Requirements

• 5+ years of relevant industry experience
• Experience with troubleshooting complex issues and providing detailed root cause analysis
• An understanding of network orchestration and automation with Python, Ansible, and Terraform
• Experience supporting BGP networks along with other advanced routing protocols
• Fundamental understanding of network security with experience in edge firewall support
• Fundamental understanding of SSE VPN solutions with widely distributed users
• A drive to learn and work with industry-leading technologies
• Ability to provide reliable support to users
• Demonstrates strong attention to detail
• Ability to communicate effectively with individuals of various technical expertise
• Attentive listening skills and the ability to synthesize the information provided

Preferred Qualifications:

• Experience with Fortinet firewalls and switching, Ubiquiti Wi-Fi, and Zscaler ZIA/ZPA
• Experience with Cradlepoint NetCloud and Cradlepoint routers

Commitment: This is a full-time (40 hours per week), 3-month contract position. This position will be onsite and available to candidates local to the Pittsburgh, PA area.

Comments:

HCO: 1

Ops check questions:

• Can you walk me through a time you diagnosed and resolved a complex network issue involving VPN, Wi-Fi, or BGP routing?
• What experience do you have working with network automation or orchestration tools like Python, Ansible, or Terraform?
• Tell me about your experience supporting network security infrastructure. Have you worked with edge firewalls or SSE VPN solutions for remote users? What challenges did you encounter?
• How do you typically monitor network performance and health? What tools or platforms have you used, and how have you responded to alerts or outages?
• Have you worked in an environment supporting both hardware/software engineering teams or internal help desks? How do you manage competing support priorities and maintain communication across teams?