Jr. UX Researcher

Program Scope of work:

Conduct Research thermal, battery, charging, HW interactions

Conduct Research on accessories including cases & chargers

Key Deliverables:

• Plan and conduct 7 multi-phase research consisting of around 20 user studies.
• Benchmark Phone thermal comfort limits
• Foundational research on Phone battery (user needs)
• Foundational research on Phone chargers (user needs, purchase Journey)
• Product research on hardware interactions with Phones
• Foundational research on Phone cases (user needs, purchase Journey)
• Competitive benchmark on Phone cases (usage, quality)
• Design and usability research on Phone cases.

Key Responsibilities:

• Scope research questions in alignment with cross functional team
• Plan research activities
• Design study protocol
• Create highlight videos/screenshots.
• Conduct mix method research (qualitative & quantitative), user-centered design activities (persona development, journey-mapping and task-modeling), usability studies, and benchmarking.
• Analyze and interpret both qualitative and quantitative data.
• Creating findings and recommendation reports from user studies.

Required qualifications:

• Passion for delightful, minimalist, and useful products that people love to use.
• MS degree in Human-Computer Interaction, Design, Industrial Design, Psychology, Applied Anthropology, Sociology, Marketing, or related field.
• 2-3 years of relevant work experience in an applied research setting in consumer research.
• Proficient in quantitative, qualitative and foundational research methods. Strong understanding of strengths and shortcomings of different research methods, including when and how to apply them during each product development phase.
• Experience with behavioral data analysis (connecting behaviors and usage data to attitudes and perceptions) and experimental design.
• Deep understanding of user-centered design activities e.g. persona development, journey-mapping and task-modeling.
• Excellent observational, interpersonal, verbal and written communication, and storytelling skills , including techniques to present research findings and communication and persuade through rich user journeys.

Additional preferred qualifications:

• Experience in consumer hardware research.
• Experience in international research.