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Customer Success Manager

Bayone Solutions Inc Houston, TX (Onsite) Full-Time

Job Title: Lead Customer Success Manager
Location: BayOne India HQ Udyog Vihar Gurugram Haryana
No Remote: Minimum 4 day onsite in person
Responsibilities:

  • Escalation management, should be able to manage customer escalations and priority responses.
  • Experience managing day to day operations, shift management, work prioritizations, capacity planning
  • This will be the SPOC for customers and will manage BayOne relationship and work delivery
  • Must have managed a team of CSM with below role and responsibilities.
  • Client Relationship Management: Develop and maintain strong relationships with enterprise clients to ensure their satisfaction and success.
  • Onboarding and Training: Assist clients with the onboarding process, providing training and support to ensure they effectively use the hardware solutions.
  • Account Management: Manage a portfolio of enterprise accounts, ensuring customer satisfaction, retention, and growth.
  • Strategic Planning: Develop and execute strategic plans to drive product adoption and maximize value for clients.
  • Quarterly Business Reviews (QBRs): Lead QBRs and strategic meetings with key stakeholders to assess needs and opportunities.
  • Problem Resolution: Address and resolve any technical or operational issues that clients may encounter.
  • Feedback Collection: Gather and analyze customer feedback to guide continuous product and service improvement
Qualifications:
  • Education: Bachelor's degree in Engineering, Computer or a related field.
  • Experience: 10+ years of experience in customer success, account management, or a related field.
  • Skills: Excellent communication and interpersonal skills, strong organizational skills, attention to detail, and the ability to solve complex problems.
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Job Snapshot

Employee Type

Full-Time

Location

Houston, TX (Onsite)

Job Type

Other

Experience

Not Specified

Date Posted

03/17/2025

Job ID

24982707

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