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Job Requirements of Customer Success Manager:
-
Employment Type:
Full-Time
-
Location:
Houston, TX (Onsite)
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Customer Success Manager
Bayone Solutions Inc
Houston, TX (Onsite)
Full-Time
Job Title: Lead Customer Success Manager
Location: BayOne India HQ Udyog Vihar Gurugram Haryana
No Remote: Minimum 4 day onsite in person
Responsibilities:
- Escalation management, should be able to manage customer escalations and priority responses.
- Experience managing day to day operations, shift management, work prioritizations, capacity planning
- This will be the SPOC for customers and will manage BayOne relationship and work delivery
- Must have managed a team of CSM with below role and responsibilities.
- Client Relationship Management: Develop and maintain strong relationships with enterprise clients to ensure their satisfaction and success.
- Onboarding and Training: Assist clients with the onboarding process, providing training and support to ensure they effectively use the hardware solutions.
- Account Management: Manage a portfolio of enterprise accounts, ensuring customer satisfaction, retention, and growth.
- Strategic Planning: Develop and execute strategic plans to drive product adoption and maximize value for clients.
- Quarterly Business Reviews (QBRs): Lead QBRs and strategic meetings with key stakeholders to assess needs and opportunities.
- Problem Resolution: Address and resolve any technical or operational issues that clients may encounter.
- Feedback Collection: Gather and analyze customer feedback to guide continuous product and service improvement
- Education: Bachelor's degree in Engineering, Computer or a related field.
- Experience: 10+ years of experience in customer success, account management, or a related field.
- Skills: Excellent communication and interpersonal skills, strong organizational skills, attention to detail, and the ability to solve complex problems.
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