Communications Specialist T1 (USA)

***** Social Media and Marketing/Visualization Specialist ****
FULLY REMOTE


Overview
We are looking for a Social Media and Marketing/Visualization Specialist to
join our team and help us create, maintain, and market our IT success stories.
You will be responsible for creating clear, concise and eye-catching content
that showcases our IT solutions and successes.
You will also collaborate with other teams to ensure that documentation is
accurate, consistent, and aligned with our quality standards.
This is a fully remote position.

Responsibilities
Design and produce high-quality visual content for social media posts,
including graphics, videos, and animations.
Write, edit, and proofread content for our external Social Media pages
(primarily LinkedIn) and Internal portal, following our process documentation
and best practices.
Ensure that our content is easy to understand, relevant, and up to date.
Monitor analytics and feedback to identify and prioritize improvement
opportunities.
Work with subject matter experts, service owners, developers, and support
agents to gather and validate information.
Use content management systems and tools to publish and update content.
Monitor and maintain the quality and accuracy of our content.
Stay updated on our products, services, and industry trends.

Requirements
Excellent content creation skills, with the ability to write clear, concise, and
visually engaging content for different audiences and purposes.
Excellent communication skills, with the ability to collaborate with different
teams and stakeholders.
Attention to detail, with the ability to proofread and edit content for grammar,
spelling, punctuation, and style.
Adaptability, with the ability to work in a fast-paced and dynamic
environment.
Ability to learn and closely follow technical processes and guidelines.
Analytical abilities, with the ability to use data and feedback to improve
content quality and effectiveness.
Experience with content management systems and tools, such as Service
Now.
Technical support background, with the ability to troubleshoot and resolve
client issues
- A benefit