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Job Requirements of Inbound Customer Service Representative & Outbound Collector Inbound Customer Service Representative & Outbound Collector:
-
Employment Type:
Full-Time
-
Location:
Ankeny, IA (Onsite)
Do you meet the requirements for this job?
Inbound Customer Service Representative & Outbound Collector Inbound Customer Service Representative & Outbound Collector
Bayone Solutions Inc
Ankeny, IA (Onsite)
Full-Time
Must Have:
Type 40 WPM and Excel Basics
Nice to Have:
Excel basics; type at least 40 wpm
Typing at least 40WPM, Excel experience, Testing results required--see job description
JOB DESCRIPTION
Answer inbound phone calls from internal and external customers Process customers payments Make credit release decisions following procedures Refer customer disputes to field personnel for final resolution Make payment arrangements on delinquent accounts Escalate customer disputes and collections situations as necessary Assist team in meeting inbound service level standard Responsible for the investigation and analysis of credit information while working within established guidelines Contact customers regarding delinquent payments and assists in the collection of past due accounts For Outbound Collections: Credit limit assessments Participate and/or lead monthly conference calls with Field staff (Territory Managers, General Sales Managers, Order to Cash Champions, etc) Meet monthly goals set at beginning of quarter (reduce DSO, reduce over 30/60/90 buckets, etc)
Work set # of accounts each day and note all efforts Have candidates tested for Customer Service Scenarios
Microsoft Basics, and Basic Typing and include results on submittal.
Qualifications:
Excel Experience
40wpm typing speed
Type 40 WPM and Excel Basics
Nice to Have:
Excel basics; type at least 40 wpm
Typing at least 40WPM, Excel experience, Testing results required--see job description
JOB DESCRIPTION
Answer inbound phone calls from internal and external customers Process customers payments Make credit release decisions following procedures Refer customer disputes to field personnel for final resolution Make payment arrangements on delinquent accounts Escalate customer disputes and collections situations as necessary Assist team in meeting inbound service level standard Responsible for the investigation and analysis of credit information while working within established guidelines Contact customers regarding delinquent payments and assists in the collection of past due accounts For Outbound Collections: Credit limit assessments Participate and/or lead monthly conference calls with Field staff (Territory Managers, General Sales Managers, Order to Cash Champions, etc) Meet monthly goals set at beginning of quarter (reduce DSO, reduce over 30/60/90 buckets, etc)
Work set # of accounts each day and note all efforts Have candidates tested for Customer Service Scenarios
Microsoft Basics, and Basic Typing and include results on submittal.
Qualifications:
Excel Experience
40wpm typing speed
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