Remote Assistance Operator

Job description

Client's is helping our client hire Remote Assistance Operators to provide continuous remote monitoring and real-time decision-making for autonomous vehicles under constant supervision.

This role is critical to ensuring fleet safety and reliability during the transition to fully driverless operations without an onboard safety engineer.

The ideal candidate will have experience in technical support, dispatch, or operations, strong decision-making skills, and high attention to detail. This person will also have a basic understanding of autonomous vehicle systems or a strong willingness to learn.

As a Remote Assistance Operator, you'll:

• Actively monitor an assigned vehicle using the Remote Command (RC) interface and multiple camera feeds.
• Proactively intervene when necessary using system tools.
• Log all interventions and key observations in real time (Notion/Google Sheets).
• Conduct post-trip reviews and flag any anomalies.
• Participate in Root Cause Analysis (RCA) sessions and contribute to the edge-case knowledge base.
• Track and report operational metrics.
• Ensure a clean shift handoff by communicating key context to the incoming Shift Lead.

Requirements

• Experience in technical support, dispatch, or operations (e.g., IT, transportation, etc.)
• Strong decision-making skills under pressure
• High attention to detail and disciplined documentation practices
• Basic understanding of autonomous vehicle systems or a strong willingness to learn

Preferred Experience:

• Experience with geolocation tools or Remote Command (RC) interfaces
• Familiarity with perception and planning concepts in autonomous systems
• Skills in log analysis or working with event data

Working Conditions:

• On-site work from the Remote Operations Center in Austin, TX
• Rotating shifts, including weekends
• Availability for both morning and evening shifts required (schedule flexibility preferred

Commitment: This is a full-time, ongoing contract position staffed via Client's. It will be onsite and available to candidates local to the Austin, TX area.

Client's values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas.

Client's Comments

Headcount: 2
Client: AV Ride

Schedule:
Rotating shifts, including weekends: 1st shift 6:00am - 2:00pm; 2nd shift 2:30pm - 11:00pm
Location: 8605 Cross Park Dr, Austin, TX, 78754

Ops questions:

• Tell me about your experience in technical support, dispatch, or operations. What were your core responsibilities?
• Describe a time when you had to make a quick decision with limited information. What was the outcome?
• How do you ensure your documentation is complete and accurate, especially during a high-volume or high-pressure situation?
• Are you familiar with tools like Notion, Google Sheets, or other logging/reporting systems? How have you used them in past roles?
• Are you familiar with autonomous vehicle software? If not, why are you interested in learning?
• Are you available to work weekends?
• Are you available to work both AM and PM shifts (6:00am - 2:00pm; 2nd shift 2:30pm - 11:00pm)?
• Does the $24-$28/hour pay range work for you?
• Are you able to work on-site at the Austin, TX office?