31105 Analyst - HR

Job Description: What You'll Do
The Country HR Representative will work in the HR Country Team for Costa Rica to provide HR operations and administration support to leaders and employees
Costa Rica as approximately 200 employees
You ll be a team member of virtual Global Country Support organization, where you ll join 70 team members based in 40 countries, covering 96 countries, and speaking a total of 30 languages
Country Support plays a critical role in delivering consistent solutions, consulting, orchestration, expertise, and support to our local country communities within HR and the business.
Country Support is the bridge between global solutions (programs and policies) and customized, local experiences
We make sure Cisco s people in every country have what they need to thrive at work.
In this role, you will deliver several core activities:
Support new employee onboarding, ensuring a successful and compliant start in the new role or location.
Support employee data collection, based on local requirements

Support acquisitions by populating pre-approved contracts and filing signed contracts for employees.
Provide support with local expertise for a variety of programs conceived and driven by HR, mostly in service of employee engagement.
Provide support for all termination types, including compiling all required documentation and managing exit meetings, where required
Support personnel file administration by managing hard-copy, locally maintained files, manage electronic copy files, ensure Cisco remains compliant with local regulations, maintain p-file documents related to onboarding, life
changes, and off-boarding, and provide efficient and quick retrieval of documents from a personnel file.
Proactively maintain compliance calendar and data associated with each compliance report, satisfying legal requirements to minimize risk to Cisco
Where employee action is required, handle communications and drive to
100% completion rates.
In addition, this role focuses on improving the employee experience, simplifying internal processes and procedures, driving productivity through continuous improvement projects where necessary, and participates in effective
change implementation.

Who You'll Work With
You will work under the direction of the Country Support leader for AMS (Canada, US, Latin America) and work closely and be a part of the HR Country Team aligned to Canada.
You will partner very closely with broader HR People Care teams and HR specialists, including Shared People Support, Global Staffing Administration, Employee Mobility, and Acquisitions.
You will also work with and manage the relationship with local vendors, ensuring the quality of the service delivery.

We are an agile team of HR professional experts across the globe
We are a vibrant and passionate team, always looking for ways to do things differently and ensure a seamless people experience contributing to what makes Cisco the best place to work in the world
This team brings together local & global communities into one dynamic team that can help elevate our people's local experience in the best hybrid work environment.

Who You Are
Required Skills and Experience:
Subject matter expertise or strong curiosity about local employment law and culture
Applies knowledge of benefits and other human resources-related policies and programs for effective and accurate resolution
Ability to handle highly complex issues and bring to successful resolution
Excellent customer service skills
Self-starter and strong problem-solving skills
Strong written and oral communication
Excellent collaboration and teamwork previous experience of working on projects is a plus
Provides coaching and constructive feedback to team members and partners to improve processes and team operations
Ability to successfully manage multiple competing priorities simultaneously
Executes deliverables in the agreed-upon timeframe
Demonstrates critical thinking, sound judgment, and a pragmatic approach to decision making