Third-Party Project Management (Costa Rica)

The Cisco Operations organization is seeking third-party support to establish a repeatable

and efficient preparation process for a Buying Program known as Services Enterprise

Agreements (SEA; CXEA) in the Americas. The project will leverage Cisco Tools such as

Enterprise Agreement Management Platform, Cisco Commerce Workspace, and a Project

Management tool, Asana, to perform both technical and non-technical tasks. This is a

short-term contract expiring on July 27th, 2025.

Key Responsibilities

Project Management: Lead initiatives, proactively address barriers, and accelerate project

timelines. Conduct weekly stand-ups with internal stakeholders, lead calls, summarize

action items, and track daily actions.

Data Metrics: Deliver accurate metrics by applying knowledge of Services EAs, ensuring

high-quality outcomes. Keep stakeholders informed and recommend integration methods

for updates.

Performance Metrics and Reporting: Develop performance metrics to measure efficiency

gains and report progress to leadership weekly.

Pilot Initiative Assistance: Provide hands-on support for the pilot initiative in the Americas

Theaters, ensuring its success and providing a model for others.

Project Plan Write-Up: Create a detailed project plan outlining the scope, milestones, and

timeline for all stages of the process improvement.

Technical Documentation: Produce and maintain technical documentation to reflect new

processes and systems.

Training Documents: Develop comprehensive training materials for a small team involved

in the pilot project.

Creation of a summarized resource SharePoint with categories and content in areas such

as pre-work, proposals, roadmaps, and support resources.

Deliverables

Weekly reporting of metrics, accomplishments, barriers, and next steps.

Completion of project plan, timeline, and documentation.

Training sessions and informal certification process for Install Base Analysts (IBA).