Product Surveillance Technician

Field inquiries received by phone, electronic or verbal correspondence and document reported complaints according to applicable SOP(s)
Provide technical support and remote troubleshooting guidance as needed.
Provide technical support and remote troubleshooting guidance as needed.
Review associated records; provide technical guidance, and contact users and customers to collect information on the treatment, product performance, functionality, etc.
Conduct periodic follow-up to close complaints in a timely manner.
Complete investigations, which may include execution or coordination of product returns and subsequent evaluations, review of manufacturing records and ensuring proper approvals are obtained as part of closure.
Support statistical analysis of complaint trends.
Associate s Degree required in nursing, pharmacy, medical technology, engineering or scientific background engineering or scientific background preferred

Professional experience
Medical Device - preferred
Medical or surgical office experience - preferred
Customer service experience - preferred