MSP Coordinator-Brandon Wyatt

Here's the JD for the Front-office Specialist. Cisco is looking for 2 FO resources in the US to support the Pacific Time Zone. Candidates should have 2-3 years of experience with MSP program and has worked with Beeline VMS tool. Location is Atlanta or Raleigh or someone near these two locations to attend once a month meeting or etc. Salary expectation is $55K max. We will train them on Cisco processes, but they should come with experience supporting programs for large enterprise companies such as Apple, Microsoft, Amazon, Meta, Google and such.

Builds and maintain business relationship with clients by providing prompt and accurate service to promote customer

loyalty.

Partner with business to aid in job posting candidate fulfillment

Maintain applicant database, compile, and prepare job posting information

First point of customer contact for support general inquiries like help in renewals, supplier/worker onboarding, JP

Transactions status, etc.

Manage all stages (end to end service) of contingent worker transaction lifecycle within the Vendor Management

System (VMS)

Build relationships with hiring managers by providing consultative solutions for their hiring needs; Be the VOC and

provide inputs to improvement ideas

Ensure the hiring manager is educated on program, process, service and delivery expectations and be the 1st line of

compliance

Prepare and conduct the necessary program-related trainings to hiring manager

Understand contingent worker recruitment standard methodologies, country regulations and industry trends to be able

to contribute add service to Cisco hiring managers

Report generation and analyzing data to understand business.

Competencies

Staffing, recruiting and operations experience

Proven partner and 3rd party supplier communication and management skills

Strong communicator with excellent customer service skills, builds bridges easily.

Yellow Belt (Minimum), Green Belt (Preferred) for problem solving and continual improvement.

MSP and VMS experience