Payment Services and Collections Specialist

Main Responsibilities:
• Customer Service - Provide efficient customer service by promptly and courteously responding to all inbound inquiries regarding retail and eCommerce payment matters.
• Dispute Resolution - Investigate and resolve disputes involving customer transactions and payment acceptance, including processing transactions on behalf of the customer.
• Payment Authorization - Provide assistance to retail stores to help resolve payment authorization situations at the POS.
• Risk Monitoring – To minimize risk exposure, perform investigative activities using available resources and applications.
• Debt Collections - Utilize various collection strategies in an attempt to collect payments while maintaining good customer relations and following the Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA), and state guidelines and laws. Is accountable for negotiating payment terms in order to reduce our write-off.

We Believe the Successful Candidate has these Qualifications and Experience:
• High school diploma or GED
• Retail and/or customer service experience
• Collections experience, preferred
• Exceptional interpersonal skills
• Active listening skills with the ability to probe for additional details and ask targeted questions to gather information
• Excellent oral and written communication skills with the ability to effectively communicate with internal and external customers
• Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required
• Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities
• Accurately and professionally document systems with details of current contacts and subsequent results
• Problem solving, able to independently make good sound decisions and take the appropriate steps to resolve the issue at hand.