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Job Requirements of Inbound Customer Service Representative & Outbound Collector:
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Employment Type:
Full-Time
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Location:
Ankeny, IA (Onsite)
Do you meet the requirements for this job?
Inbound Customer Service Representative & Outbound Collector
Outbound Collectors
will be responsible for the investigations and analysis of credit information while working within established guidelines.
Outbound Collectors will resolve moderately complex credit problems but may request assistance on highly sensitive
accounts. The Outbound Collector will contact customers regarding delinquent payments and assists in the collection of
past due accounts.
Responsibilities (1st shift)
- Answer inbound phone calls from internal and external customers
- Process payments
- Make credit release decisions following procedures as stated in The Linde Gas & Equipment Inc. way
- Refer customer disputes to field personnel for final resolution
- Make payment arrangements on delinquent accounts
- Perform outbound collections calls in support of credit release procedures
- Escalate customer disputes and collections situations as necessary
- Assist team in meeting inbound service level standards
- Other duties as assigned
Requirements
- 2+ years Credit & Collections experience
- Handling inbound calls in a fast-paced environment
- Computer experience in Word and Excel
- Customer service skills
- Effective verbal communication skills
- Working successfully in a team environment
Outbound Collectors
will be responsible for the investigations and analysis of credit information while working within established guidelines.
Outbound Collectors will resolve moderately complex credit problems but may request assistance on highly sensitive
accounts. The Outbound Collector will contact customers regarding delinquent payments and assists in the collection of
past due accounts.
Responsibilities (1st shift)
- Answer inbound phone calls from internal and external customers
- Process payments
- Make credit release decisions following procedures as stated in The Linde Gas & Equipment Inc. way
- Refer customer disputes to field personnel for final resolution
- Make payment arrangements on delinquent accounts
- Perform outbound collections calls in support of credit release procedures
- Escalate customer disputes and collections situations as necessary
- Assist team in meeting inbound service level standards
- Other duties as assigned
Requirements
- 2+ years Credit & Collections experience
- Handling inbound calls in a fast-paced environment
- Computer experience in Word and Excel
- Customer service skills
- Effective verbal communication skills
- Working successfully in a team environment
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