GEHC - Training Specialist III

Title Service Training Project Leader
Number of Leased Workers needed 1
Tentative start date asap
Tentative end date 12 Months
Work shift (days/times) 1st Shift
Work Location 100% remote, candidates will work CST

Travel Required (% of travel) No, but may be once a year for meeting
Is this a temp to perm position pure contract

Summary:
The Service Training Project Leader will partner with the Training Enablement team to develop user friendly dashboards and reports to display relevant training information for the operation and field teams. The Service Training Project Leader is expected to develop tools and dashboards for the US & Canada region and partner with global counterparts to gather insights, share best practices, and drive improvement of training execution. As an integral member of the Training Operations team, this individual is expected to demonstrate safety-first mindset with attention to compliant execution., maintaining applicable processes as part of the Quality Management System and EHS policies and procedures in addition to driving a culture of belonging, inclusiveness, and people development, directly and indirectly, throughout the organization.

Essential Responsibilities:
Create Power BI Dashboard for Training Operations & People Leaders within the US & Canada Region. Integrations with Spotfire, Smartsheet, and other data sources.
Leverage monthly data to create reports for field service representative people leaders that identifies training needs and corresponding opportunities to execute, leveraging installed base data and service delivery analytic tools (Service Suite, workforce deployment models, etc.).
Drive improvements to internal customer experience through efficient and effective operations and internal customer communications processes.
Collaborate with others professionally to solve issues by leveraging partnerships with global team members.
Provide leadership, guidance, and creative solutions for optimized organizational metrics relating to field-based training demand and directional forecasting.
Responsible for acting as a subject matter expert in areas of ownership and leading critical project execution wing to wing across functions and in timely manner.
Work with regional leads and global education teams on shared support models for education and training, integrating best practices for operations.
Leverage skills to support project needs across the training operations team
Promote Lean methodology and execution with conviction and urgency in all operational touches of the training operations organization.
Drive continuous, measurable improvement of training demand models for backlog tracking, headcount planning, and optimized utilization of training resources to achieve all education commitments.

Qualifications:
o Bachelor s degree or equivalent experience in information analytics (Desired to have Power BI development or equivalent experience)
o Demonstrated self-starter, self-directed, team-oriented individual who thrives in a fast paced, dynamic business environment.
o Project management experience with effective time management and organizational skills.
o Solid problem-solving skills (ability to manage and resolve conflict, communicate issues, and propose solutions to both internal team members and external customers).
o Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve, demonstrating a continuous improvement mentality to drive change management.
o Ability to energize, develop, and build rapport. Act with optimism, humility, and hustle.