Change Management

THIS IS WHAT YOU'LL DO:
Responsible for the overall Infrastructure Change Management program and process.
Drive Change Management process improvements from scratch or finetuning already existing processes.
Partner with IT & Business Staff where needed on improving the Infrastructure CAB & Infrastructure Change Management process
IE: Agreed upon change windows.
Document, communicate and train the IT teams on Infrastructure Change process.
Define and gather KPI metrics to ensure proper usage of the Infrastructure Change Management process.
Partner with our ServiceNow Team on ensuring all all Infrastructure Change processes are present in the ServiceNow Change Management module.
Collaborate with Infrastructure Change Manager on all processes to ensure smooth running of Infrastructure Change Management.
Responsible for the overall Infrastructure Problem Management program and process.
Drive Problem Management process improvements from scratch or finetuning already existing processes.
Partner with IT & Business Staff where needed on improving the Infrastructure Problem Management process.
Document, communicate and train the IT teams on Problem Management process.
Define and gather KPI metrics to ensure proper usage of the Problem Management process.
Partner with our ServiceNow Team on ensuring all all Problem Management processes are present in the ServiceNow Problem Management module.
Collaborate with Infrastructure Problem Manager on all processes to ensure smooth running of Infrastructure Problem Management.
Engage, collaborate, and communicate effectively with variety of stakeholders on escalations and emergency situations for Change & Problem Management.
Provide Change & Problem management process improvements with appropriately sized enhancements by taking into account Rivian's current state and future growth path.

THIS IS WHAT YOU'LL NEED:
3+ years of leading change management process & problem management process in a global IT organization
Firm understanding of ITIL, ideally version 4, certification preferred.
Experience with developing/improving change management & problem management processes.
Forward thinking of ways to grow the Infrastructure Change Management & Problem Management processes to all of IT and beyond.
Experience with leading a change management process in a dynamic on-premise, cloud, and application environment
Communicate effectively Develop and deliver multi-mode communication that conveys a clear message to different audiences
Foster open communication with all stakeholders.
Portfolio Management Plans, prioritizes, sequences, and manages portfolio of work to maximize delivery of business value
Technical Acumen Pursues continuous learning and application of technologies to achieve desired business, architectural, and productivity outcomes