Desktop Support Technician

End User Services Associate

We're looking for an End User Services Associate candidate with experience in ((list 3 areas of specialty or skills)) to join our team in ((location/on-site/hybrid - include days/or remote)).

You will be responsible for providing IT support across a wide range of services to internal Informatica customers for the Toronto, CA office. A key part of your role will be to work closely with IT's regional customers to understand their needs better and to propose technical solutions to day-to-day business problems.

Technology You'll Use

Active Directory, Microsoft Office, Windows Operating System, OSX Operating System, ServiceNow, Microsoft Teams, Microsoft OneDrive, Google Chrome, Microsoft Edge, Zoom.

Your Role Responsibilities? Here's What You'll Do

Being the local IT point of contact for the business

Collecting feedback from customers and acting as a translator between IT and the business and understanding how Informatica's business works

Acting as a technical consultant for the business, solving technical problems that add business value

Initial setup of IT services as part of the new hire process (incl. delivering IT induction)

Ongoing configuration and maintenance of IT-supported hardware and software standards

What We'd Like to See

A good understanding of "Quality" as it relates to customer satisfaction

Has worked in large multi-national environments that span the globe

Must have good written and verbal English skills

Linux and/or Apple Mac Experience

Experience using a helpdesk or IT issue and problems tracking system such as ServiceNow

Role Essentials

Minimum of 3 years of experience in a desktop support role in IT

Proven track record supporting MS Windows operating systems (particularly Windows 10 & 11), Active Directory, and MS Office (including MS Outlook)

Must have excellent knowledge of computer hardware and software in general