Technical Program Manager - BaseOps Engineering

Job description

client is helping an on-demand, autonomous ride-hailing company find a highly organized Technical Program Manager to play a pivotal role in the development and implementation of the mechanical/electrical serviceability, documentation, and fleet support engineering programs.

In this role, you will work closely with the BaseOps engineering leadership team and cross-functional partners to ensure the current and future operational sites have the special tools, diagnostics, parts, processes, and documentation required to service and maintain the fleet.

As a Technical Program Manager - BaseOps Engineering, you'll:

• Project Management:
  • Lead project planning, scheduling, and resource allocation to ensure on-time, in-scope delivery.
  • Collaborate cross-functionally with engineering, operations, and procurement teams.
  • Monitor project progress, identify risks, and implement mitigation strategies.
  • Facilitate regular stakeholder meetings and maintain clear communication.
  • Own all documentation related to special tools, diagnostics, maintenance, and inspections.
  • Drive internal and external stakeholders to meet critical project deadlines.
  • Prepare and lead internal project reviews throughout all phases.
• Serviceability Engineering:
  • Partner with engineering, procurement, and vendors to define requirements for new tools.
  • Oversee sourcing, testing, implementation, and feedback processes.
  • Manage tool deployment and performance tracking.
  • Support continuous improvement and compliance of the Diagnostics Tooling Program.
• Documentation Development:
  • Manage and maintain clear, user-friendly documentation.
  • Create and update JIRA structures for project tracking.
  • Report documentation metrics, risks, and escalation paths.
• Fleet Support Engineering:
  • Collaborate with fleet support and external engineering teams to manage issue reporting.
  • Own JIRA ticket creation, updates, and overall ticket lifecycle.
  • Track and communicate fleet issue status and resolution progress.
• Prioritization and Reporting:
  • Assist in task/resource prioritization based on project and business needs.
  • Generate and present reports on progress, metrics, and project status.
  • Identify process improvement opportunities and help implement solutions.

Requirements

• Bachelor s degree in engineering, project management, or equivalent experience
• 3+ years of experience as a project manager or in a similar role
• Proficient in project management tools and methodologies (e.g., JIRA, Agile, Smartsheet)
• Strong analytical and problem-solving skills
• Ability to produce and maintain project budgets and schedules and manage risk
• Ability to successfully manage multiple projects at one time while maintaining priorities
• Ability to understand project interdependencies and the impact of decisions across stakeholders
• Ability to work independently with minimal direct supervision
• Ability to identify risks and develop risk mitigation plans
• Demonstrates awareness and upholds the highest standard for all environmental, health, and safety protocols
• Strong organizational and time management skills
• Excellent communication and interpersonal skills

Preferred Qualifications:

• Masters s degree in engineering, project management or equivalent experience
• 5+ years of experience as a project manager or in a similar role
• 3+ years of experience in the transportation or automotive industries
• Proficiency in JIRA, Smartsheet, SAP, MS Office, Google Suite, Lucid Charts, and Slack
• Passion for self-driving technology and its potential impacts

Comments

HCO: 1
This is an exclusive requisition with SP-only support meaning our internal team will not be sourcing for this role.
We're relying on your team to provide 2-3 strong candidates.
Ops check questions

• Can you describe a project where you managed cross-functional teams (engineering, operations, procurement) to deliver tooling or serviceability solutions? How did you ensure alignment and on-time delivery?
• Tell me about your experience using JIRA or a similar project management tool to track project tasks, documentation, and fleet or product issues. How did you structure and manage the workflows?
• Give me an example of how you identified and mitigated major project risks in a past program. What was the situation, and what strategies did you put in place?
• When supporting a live fleet or operational site, how do you prioritize and communicate issues that come up unexpectedly while balancing ongoing project work?
• Please confirm all logistical details needed for Pay, Location, Schedule, etc.