Desktop Administrator

 Job Description - This is what you'll do: - Respond to and resolve Level 2, and in some cases Level 1 IT support tickets regarding laptops, desktops and user applications - Perform "root cause analysis” when the Service Desk escalates problems/tickets – ensure that process or configuration changes are communicated to the responsible parties - Provide primary support and configuration changes to functional systems deployed across the company - Help develop IT tools and processes to promote efficient and effective end user support practices - Assist in documentation of IT knowledge base for internal IT use, or broader employee reference, as appropriate - Set up new user accounts and workstations - Teach new employees basics around relevant IT systems - Deploy, maintain and support office technology – such as printers, video conference units, digital whiteboards - Collaborate with remote IT team members to build and maintain positive, productive team relationships - Develop positive relationships with the business and other functions involved in downstream technical processes This is what you'll need: - At least 3 years of relevant work experience required - Strong written and verbal communication skills are a must - Tech Savvy – Ability and passion for learning new technology and tools - Passion for Customer Support – A drive to help end users get what they need to do their jobs the best they can. A sense of satisfaction from helping end users get what they need in a timely manner - Prioritization Skills – The ability to analyze support requests, and prioritize them based on impact - Discipline – The discipline to actively manage help desk tickets and internal IT tasks, without getting distracted by email, chat or other adhoc communication - A Teacher – Able to teach end users about IT technologies or solutions to their issues in an easy to understand way - Self-Starter – The ability to actively look for effective tasks to complete in times of low tickets - High school education required - IT certifications or higher education preferred