Senior Business Process Analyst

THIS ROLE IS 100% REMOTE- PLEASE SOURCE ANYWHERE IN US (BUT MUST WORK PACIFIC HOURS)

Schedule: M-F 8-5/9-6 PACIFIC TIME WITH FLEX DEPENDING ON BUSINESS NEEDS


Role Title: Servicenow Business Process Analyst/Consultant

Responsibilities:

Evaluate and support process improvement initiatives by analyzing business functions, gathering info, and optimizing system capabilities across ***.

• Lead engagements as the Subject Matter Expert (SME) on relevant best practices in ITSM suite


• Lead business process definition, re-engineering, improvement and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders


• Developing required documentation such as workshop agenda, presentations, gap analysis reports, process flow diagrams, roles/responsibilities


• Managing and communicating process and business requirements to the delivery team as a bridge to ensure that the proposed solutions meet the customer's expectations


• The BPC helps to close any gaps in understanding between the business needs and technical capabilities, and then define the appropriate process to achieve desired business results.


• Lead engagements as the Subject Matter Expert (SME) on relevant best practices in ITSM suite


• Work closely with the Architects, Developers and BA's to document stories, Acceptance criteria and Test artefacts. Participate in Agile cerenmonies and Grooming sessions.


• 
  

  Advanced level of ServiceNow knowledge and ITSM is a required pre requisitie for this role.
  
  

  
  

THIS ROLE IS 100% REMOTE- PLEASE SOURCE ANYWHERE IN US (BUT MUST WORK PACIFIC HOURS)

Schedule: M-F 8-5/9-6 PACIFIC TIME WITH FLEX DEPENDING ON BUSINESS NEEDS


Role Title: Servicenow Business Process Analyst/Consultant

Responsibilities:

Evaluate and support process improvement initiatives by analyzing business functions, gathering info, and optimizing system capabilities across ***.

• Lead engagements as the Subject Matter Expert (SME) on relevant best practices in ITSM suite


• Lead business process definition, re-engineering, improvement and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders


• Developing required documentation such as workshop agenda, presentations, gap analysis reports, process flow diagrams, roles/responsibilities


• Managing and communicating process and business requirements to the delivery team as a bridge to ensure that the proposed solutions meet the customer's expectations


• The BPC helps to close any gaps in understanding between the business needs and technical capabilities, and then define the appropriate process to achieve desired business results.


• Lead engagements as the Subject Matter Expert (SME) on relevant best practices in ITSM suite


• Work closely with the Architects, Developers and BA's to document stories, Acceptance criteria and Test artefacts. Participate in Agile cerenmonies and Grooming sessions.


• 
  

  Advanced level of ServiceNow knowledge and ITSM is a required pre requisitie for this role.
  
  

  
  

['Business Process Consultant', 'Business Process Documentation', 'Business Process Flows', 'ServiceNow'] Shift: ['Business Process Consultant', 'Business Process Documentation', 'Business Process Flows', 'ServiceNow']