Fleet Support Engineer

In this role, you'll diagnose complex hardware/software related issues, interface with cross-functional engineering teams to drive resolution, capture the troubleshooting details and place them in the internal knowledge database. This role will require flexibility to work nights/weekends as needed with advanced notice.


We are looking for someone that has a bachelor's degree and a minimum of 2 years relevant experience (e.g. transportation, aerospace or autonomous vehicles). Ideally you have experience with electric vehicle technology and remotely supporting vehicle troubleshooting.

As Fleet Support Engineer, you'll:

• Act as point of contact for real-time escalation from technicians on fleet issues.
• Document, amend and maintain a troubleshooting guide for all technicians to use as faults are diagnosed/resolved.
• Establish diagnostic procedures to expedite troubleshooting in the future.
• Provide historical review of vehicle/fleet data, parsing/interpreting vehicle logs and their physical implications.
• Work with engineering design to improve tooling and detection of issues.
• Work to implement effective countermeasures across the fleet.
• Define/capture required data points to validate issue resolution.
• Occasionally travel within the U.S. to support various operational locations

Requirements

• Bachelor s degree in Electrical Engineering, Computer Engineering or Automotive Engineering
• 2+ years of relevant experience in transportation, aerospace or autonomous vehicles
• Experience with low/high voltage circuits, Unified Diagnostic Services (UDS) and experience on how to safely troubleshoot
• Understanding of hardware/software systems architecture, communications to support in an operations setting
• Embraces a holistic problem-solving approach to identifying issues with high-level vehicle functions and drive specific resolution into single components
• Self-starter with the ability to build relationships across the company
• Ability to comprehend schematics, electrical diagrams and connector end views/pinout
• Have availability for nights/weekends as needed with advanced notice

Preferred Qualifications:

• Experience with electric vehicle technology
• Experience with remotely supporting vehicle troubleshooting
• Hands-on experience with vehicle hardware
• Experience with Linux and Python-based programming systems for fleet-level data processing
• Experience with software that interfaces with hardware
• Familiarity with networking, TCP and socket programming

Commitment: This is a full-time, 6-month ongoing contract position. It will be available to candidates who are local to the Foster City, CA area.

Comments:

• How does your previous experience align with the requirements of this role?
• Can you elaborate on your experience with low/high voltage circuits and Unified Diagnostic Services (UDS)?
• What is your experience with powertrain?
  • A powertrain is an assembly of every component that thrusts your car into motion.
• Tell me about your experience with hands-on experience with vehicle hardware and electric vehicle technology.
• Can you share an experience of vehicle troubleshooting
  • Have you done this remotely?
• Can you tell me about your experience with PCB and harnesses for the sensors attached to the vehicles?
• What Network systems do you have experience with? (CAN, LIN, TCP, IP)
• Confirm pay rate, schedule, active interviews?
• Interview Availability:
• DOB: