IT Project manager

 Job Description –

• Responsible for the overall Infrastructure Change Management program and process.

• Drive Change Management process improvements from scratch or finetuning already existing processes.

• Partner with IT & Business Staff where needed on improving the Infrastructure CAB & Infrastructure Change Management process
IE: Agreed upon change windows.

• Document, communicate and train the IT teams on Infrastructure Change process.

• Define and gather KPI metrics to ensure proper usage of the Infrastructure Change Management process.

• Partner with our ServiceNow Team on ensuring all Infrastructure Change processes are present in the ServiceNow Change Management module.

• Collaborate with Infrastructure Change Manager on all processes to ensure smooth running of Infrastructure Change Management.

• Responsible for the overall Infrastructure Problem Management program and process.

• Drive Problem Management process improvements from scratch or finetuning already existing processes.

• Partner with IT & Business Staff where needed on improving the Infrastructure Problem Management process.

• Document, communicate and train the IT teams on Problem Management process.

• Define and gather KPI metrics to ensure proper usage of the Problem Management process.

• Partner with our ServiceNow Team on ensuring all Problem Management processes are present in the ServiceNow Problem Management module.

• Collaborate with Infrastructure Problem Manager on all processes to ensure smooth running of Infrastructure Problem Management.

• Engage, collaborate, and communicate effectively with variety of stakeholders on escalations and emergency situations for Change & Problem Management.

• Provide Change & Problem management process improvements with appropriately sized enhancements by taking into account clients current state and future growth path.
 
 
THIS IS WHAT YOU'LL NEED:

• 3+ years of leading change management process & problem management process in a global IT organization

• Firm understanding of ITIL, ideally version 4, certification preferred.

• Experience with developing/improving change management & problem management processes.

• Forward thinking of ways to grow the Infrastructure Change Management & Problem Management processes to all of IT and beyond.

• Experience with leading a change management process in a dynamic on-premise, cloud, and application environment

• Communicate effectively – Develop and deliver multi-mode communication that conveys a clear message to different audiences
Foster open communication with all stakeholders.

• Portfolio Management – Plans, prioritizes, sequences, and manages portfolio of work to maximize delivery of business value

• Technical Acumen – Pursues continuous learning and application of technologies to achieve desired business, architectural, and productivity outcomes