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Job Requirements of GEHC - Customer Service Representative III:
-
Employment Type:
Full-Time
-
Location:
Waukesha, WI (Onsite)
Do you meet the requirements for this job?
GEHC - Customer Service Representative III
Bayone Solutions Inc
Waukesha, WI (Onsite)
Full-Time
Title Service Specialist/ Parts Services(Please use this title when recruiting)
Number of Leased Workers needed 1
Tentative start date asap
Tentative end date 12 months
Work shift (days/times) 1st shift
Work Location Onsite two days a week and remote the rest. Must be okay coming into the office two days a week to 3000 North Grandview Blvd, Pewaukee, WI 53189. Local candidate only should be submitted.
NTE Bill rate ***/hr*** (40% max mark-up, do not submit over bill rate)
Travel Required (% of travel) None except going to office two days a week
Is this a temp to perm position contract but possible hire on but not guaranteed
Roles and Responsibilities:
Role Summary/Purpose
Associate drives solutions for customers needing parts for medical equipment during standard business hours.
Essential Responsibilities
Perform professional customer call handling and communication.
Find and execute part order solutions for the Global Parts and Repair Solutions, and Inside Sales.
Deliver part solutions within the required global compliance guidelines
Optimize all cycle time elements associated with the order fulfillment process.
Act independently in a self-directed manner.
Directly place orders with internal and external suppliers.
Leverage computer tools and on-line databases to determine best actions to take on orders.
Perform special operations required to manually fulfill orders when key data systems are undergoing maintenance.
Take action with other cross-functional teams including distribution, transportation, customs, order processing, asset planning, and repairable teams.
Create commercial invoices for some international orders when necessary.
Communicate accurate order status with field service teams, customers, and internal teams before passing orders to the next shift or responsible coordinator.
Qualifications/Requirements
Customer communications and problem solving experience
Parts logistics and global systems understanding
Demonstrated team player that is effective working independently in a complex environment
Experience with Microsoft Office and Oracle applications
Desired Characteristics
Associated Degree or equivalent experience
Oracle application experience
Proven strong customer advocate
Working knowledge of customs processes
Demonstrated Product Structure knowledge
Number of Leased Workers needed 1
Tentative start date asap
Tentative end date 12 months
Work shift (days/times) 1st shift
Work Location Onsite two days a week and remote the rest. Must be okay coming into the office two days a week to 3000 North Grandview Blvd, Pewaukee, WI 53189. Local candidate only should be submitted.
NTE Bill rate ***/hr*** (40% max mark-up, do not submit over bill rate)
Travel Required (% of travel) None except going to office two days a week
Is this a temp to perm position contract but possible hire on but not guaranteed
Roles and Responsibilities:
Role Summary/Purpose
Associate drives solutions for customers needing parts for medical equipment during standard business hours.
Essential Responsibilities
Perform professional customer call handling and communication.
Find and execute part order solutions for the Global Parts and Repair Solutions, and Inside Sales.
Deliver part solutions within the required global compliance guidelines
Optimize all cycle time elements associated with the order fulfillment process.
Act independently in a self-directed manner.
Directly place orders with internal and external suppliers.
Leverage computer tools and on-line databases to determine best actions to take on orders.
Perform special operations required to manually fulfill orders when key data systems are undergoing maintenance.
Take action with other cross-functional teams including distribution, transportation, customs, order processing, asset planning, and repairable teams.
Create commercial invoices for some international orders when necessary.
Communicate accurate order status with field service teams, customers, and internal teams before passing orders to the next shift or responsible coordinator.
Qualifications/Requirements
Customer communications and problem solving experience
Parts logistics and global systems understanding
Demonstrated team player that is effective working independently in a complex environment
Experience with Microsoft Office and Oracle applications
Desired Characteristics
Associated Degree or equivalent experience
Oracle application experience
Proven strong customer advocate
Working knowledge of customs processes
Demonstrated Product Structure knowledge
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