Business Operations Analyst I

Title: Business Operations Analyst I  
Location: Remote
Pay Rate: $23 - $25/hr W2 

This role will be supporting the RMA Services Supply Chain Team. The responsibilities required will support various tasks across the RMA supply chain including monitoring global active maintenance contracts, ensuring enough replacement supply is stocked globally to provide a seamless customer replacement experience, and assisting the customer in returning material. This role will also assist in various customer experience improvement initiatives driven by data monitoring and analysis.

Responsibilities: Responsible for planning, scheduling, and coordinating demand/supply management for customer maintenance needs, business processes, and delivery of products and services policy and country regulatory requirements. Partners with stakeholders to identify/implement opportunities for business process improvement to effectively manage costs, new customer maintenance readiness, and adapt to changes in the business and regulatory environment. Time horizon is typically focused on less than six months for forecasting planning. Leading and working with cross-functional teams, creates and implements plans that enable the execution of business strategies. Participates in the process by which demand signals are developed, validated for alignment with transition plans, supply constraints identified, and an executable plan defined that meets financial and market share goals. Scope includes business execution processes related to lifecycle planning; order fulfillment management; logistics management (including inbound/outbound coordination and consolidation of domestic and international systems to support shipments); and inventory management (including analysis and optimization). Partners cross-functionally to develop, track, and manage business metrics for the organization (may include customer contract availability, service levels, on-time delivery, supply chain costs, and inventory).

Preferred skills:
• Previous supply chain experience
• Intermediate Excel Skills (vlookup or xlookup, pivot tables, etc.)
• Critical Thinking
• Organization and attention to detail
• Ability to prioritize tasks
• Good communication
• Resiliency in ambiguous situations

Entry: Applies basic foundation of a function's principles, theories, and concepts to assignments of limited scope. Utilizes professional concepts and theoretical knowledge acquired through specialized training, education, or previous experience. Exercises independent judgment within defined parameters. Develops expertise and practical knowledge of applications within business environment. Acts as team member by providing information, analysis, and recommendations in support of team efforts.
First level university degree or equivalent experience. Typically 1-2 years of experience in a supply chain function.