System Engineer

 JOB DESCRIPTION
This is what you'll do:
• Responsible for configuring, operating, and maintaining Mac devices in accordance with enterprise-level best practices
• Use Jamf Pro as the primary management system to ensure a consistent and secure environment
• Create custom scripts as required to maintain and modify Mac configuration
• Formulate packages for software distribution and patching
• Execute a Modern Desktop Management strategy that meets the business needs of a modern and rapidly growing organization to deliver consistent, secure, and scalable end-user services
• Use multiple security systems to identify, investigate and remediate security concerns within a cross-team vulnerability management program
• Work directly with end users and business unit contacts in order to identify areas of improvement
• Ensure software updates don't negatively impact critical business applications or user experience
• Provide the last line of defense for end-user compute support within IT
• Manage enterprise systems and leverage your scripting skills to automate activities
• Develop and maintain End User Computing policies (including desktop group policies), standards, and procedures for hardware and software
• Develop positive relationships with the business and other functions involved in downstream technical processes
• Collaborate with members of the information security, network, and cloud teams to ensure images and support model meet user requirements and align with the overall IT technology portfolio, processes, and procedures
• Document standards and provide on-going training to more junior members of the deskside support and ServiceDesk teams
• Look to continually improve all aspects of the deskside engineering and end-user experience This is what you'll need:
• At least 6-8 years (or relative) in a Systems or Desktop Engineering role, where you learned the nuances of IT Administration
• Bachelor's is preferred for this position
• Experience with: ConfigMgr (SCCM), Jamf (Casper), Active Directory, Application and Desktop Virtualization (VDIs), Mobile Device and Applications Management (MDM/MAM), Windows/OS Migration/Upgrades, Office365 Suite Support, Level 3 escalation support, DNS, NTP, DHCP, LDAP, wired and wireless networking
• Expertise in complex software configuration for standard and specialized software
• Experience in monitoring End User Computing operations and providing metrics
• 2 to 4 years of scripting experience such as Python, Bash, Powershell, or other automation tools
• Tech Savvy – Ability and passion for learning new technology and tools
• Passion for Customer Support – A drive to help end-users get what they need to do their jobs the best they can
A sense of satisfaction from assisting end-users in getting what they need on time
• Ability to communicate at all levels within the organization – Business Stakeholders, Senior Managers, and C-Level Execs
• Prioritization Skills – The ability to analyze support requests and prioritize them based on impact
• Discipline – The discipline to actively manage help desk tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication
• Ability to articulate technical solutions to non-technical users in simple and easy to understand terms
• Self-Starter – The ability to actively look for effective tasks to complete in times of low tickets